Support Specialist

About the role

You’ll be the first point of contact for users. The role focuses on resolving issues quickly, communicating clearly, and helping improve the product through user feedback.

What you’ll do

– Respond to user questions via email or chat
– Troubleshoot issues and guide users to solutions
– Document common problems and improve help materials
– Escalate technical issues to the engineering team
– Share user feedback with product and design

What we’re looking for

– 1–3 years of support or customer-facing experience
– Strong written communication skills
– Ability to stay calm and structured under pressure
– Attention to detail
– Comfortable working remotely

Nice to have

– Experience with support tools (Intercom, Zendesk, etc.)
– Basic technical understanding
– Experience working with digital products

How we work

We’re a remote-first team. Support is mostly async, with clear ownership and simple processes. The goal is fast, helpful, and human responses — not scripts.